Effective Date: July 26, 2025

At Sunstonesupermarket.com, we are committed to delivering quality service and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for pickup orders placed through our website.

1. Eligibility for Refund

Refunds may be issued only for the amount you paid under the following circumstances:

  • You received incorrect items in your order.

  • Items were damaged or missing at the time of pickup.

  • We were unable to fulfill your order in full or in part.

Refunds are not available for:

  • Orders collected in full and in good condition.

  • Customer preference changes or order cancellation after pickup.

2. Refund Method and Timeline

Approved refunds will be processed to the original method of payment.
Please allow 3 to 7 business days for the refund to reflect, depending on your payment provider.

For cash-on-pickup orders, eligible refunds will be issued via store credit or bank transfer, upon verification.

3. How to Request a Refund

To initiate a refund request, please contact our support team within 2 hours of pickup and provide the following:

  • Your order number

  • A clear description of the issue

  • Relevant supporting evidence (e.g., photos)

All refund requests are subject to review and approval by our team.